Refund Policy

Hemingway subscriptions are billed monthly in advance through Lemon Squeezy, our merchant of record. This policy explains when a refund is available.

1. First-cycle guarantee

If you subscribe and haven't generated any videos yet, you can request a full refund within 7 days of your first payment. Email support@hemingwayengine.com from the address on your account and we'll process it through Lemon Squeezy.

2. After you've generated a video

Each video generation uses real, paid compute from our AI providers, so once you've generated at least one video in a billing cycle, that cycle's payment is non-refundable. You can still cancel to stop future renewals — see below.

3. Cancelling

You can cancel anytime from the Billing page. Cancelling stops future renewals but doesn't refund the current cycle — you keep access (and any remaining credits) until the end of the period you've already paid for.

4. Billing errors

If you were charged in error — a duplicate charge, a charge after you cancelled, or an incorrect amount — email us and we'll fix it, no time limit for genuine billing mistakes.

5. How refunds are issued

Approved refunds are issued by Lemon Squeezy back to your original payment method, and usually take 5–10 business days to appear depending on your bank or card issuer.

6. Contact

Questions about a charge? Email support@hemingwayengine.com.